Originally posted by rjpalmer
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Nothing could be further from the case regarding my own local across the road, which has been extremely well frequented, particularly for the Sunday lunchtime session, since the latest landlord took over and moved down from the Midlands, with his wife and young son. He and his wife very quickly picked up the names - and very often the nicknames - of all those who have been regulars for decades, or moved to Devon in more recent years like Mister Brown and I. Many come by bus from the nearby villages, or as far away as Exmouth, and even less frequent visitors are soon addressed by name. There's a reason why it's called the hospitality business, and addressing the customers by name whenever possible is just one way to keep them coming in.
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