Jack the Ripper-The real truth 2018

[Elamarna]

The only other thing I can think of are issues with regions when publishing.

certainly something easily corrected Batman, I can now reads Trevors work, on my coach trip.


Steve

[Herlock Sholmes]

HS. Yes, as long as that 2018 date appears on the copyright page at the beginning of your Kindle download it is the updated one. The preview version on Amazon is dated 2018 but that isn't the version that I, and apparently Steve, have been getting when we buy the book.

Originally Trevor mentioned that there was a free update available for those already with the book but I have automatic updates enabled and there's nothing doing there either.

I think there’s a conspiracy to prevent you reading the book Debra

[Batman]

The only other thing I can think of are issues with regions when publishing.

[Debra A]

I have the 2018 version, Debs. Mind you, I didn't have the earlier edition on my Kindle to begin with.

Thanks, Gareth. I haven't had the earlier edition on my Kindle for quite a while, that's why I had to buy the updated edition in the first place. I originally bought this latest edition using a link to Amazon provided by Trevor when he announced it. He thought it was the updated version but it was not and I've had problems ever since then. I've returned five bought books now and that removes them completely from Kindle, I have also deleted my Kindle app and downloaded a newer version and bought the book and still got the old version.

[Elamarna]

Sorted

I think that is the issue Gareth, those who didnt have the old version, you and mike for instance are able to get the new version, those of us who did seem for some starnge reason not to be able to.

the only option seems to be to delete it from the central account, held by Amazon, and then rebuy it, although When Debs returns her copies, that should have the same effect and it has not.

Needs to be addressed by Amazon and sorted, after the weekend, if its still the same i will have a go.


Steve

I used the chat facility on my account, they updated for me in 30 seconds.
Then delete from device and redownload.


Steve

[Elamarna]

I have the 2018 version, Debs. Mind you, I didn't have the earlier edition on my Kindle to begin with.

I think that is the issue Gareth, those who didnt have the old version, you and mike for instance are able to get the new version, those of us who did seem for some starnge reason not to be able to.

the only option seems to be to delete it from the central account, held by Amazon, and then rebuy it, although When Debs returns her copies, that should have the same effect and it has not.

Needs to be addressed by Amazon and sorted, after the weekend, if its still the same i will have a go.


Steve

[Sam Flynn]

I have the 2018 version, Debs. Mind you, I didn't have the earlier edition on my Kindle to begin with.

[Debra A]

I think you need to take it up with Amazon it would appear that everyone is now getting what they ordered. The free update is what Amazon offer its nothing to do with me, or my book. I am sorry you are having these problems

www.trevormarriott.co.uk

I can't see that I could do any more than completely deleting Kindle from my laptop, downloading a completely new version and then buying the book, which still came through for the fifth time as the old version. I am not trying to update an older version I am trying to buy the brand new Kindle version. I see one person says they have the 2018 version, no one else has said anything apart from Steve who seems to be having the same problems as me.

[Elamarna]

I think you need to take it up with Amazon it would appear that everyone is now getting what they ordered. The free update is what Amazon offer its nothing to do with me, or my book. I am sorry you are having these problems

www.trevormarriott.co.uk

Hi Trevor,

Herlock has got the right copy, so It's obviously an Amazon issue.
I have checked and the copy held in my central account is the 2017 version, I will take it up with them next week, after the East End Conference.

Funnily enough there was an update to Cornwall's last book, which came ok this week, seems the system is not working correctly on all accounts and all books.

Such is life
Thanks for your efforts anyway

Steve

[Trevor Marriott]

HS. Yes, as long as that 2018 date appears on the copyright page at the beginning of your Kindle download it is the updated one. The preview version on Amazon is dated 2018 but that isn't the version that I, and apparently Steve, have been getting when we buy the book.

Originally Trevor mentioned that there was a free update available for those already with the book but I have automatic updates enabled and there's nothing doing there either.

I think you need to take it up with Amazon it would appear that everyone is now getting what they ordered. The free update is what Amazon offer its nothing to do with me, or my book. I am sorry you are having these problems

https://www.trevormarriott.co.uk

[Debra A]

This is the first time that I’ve ever bought a book on Kindle and it appears to have been successful. Copyright 2013/2018. I think this is the correct book?

HS. Yes, as long as that 2018 date appears on the copyright page at the beginning of your Kindle download it is the updated one. The preview version on Amazon is dated 2018 but that isn't the version that I, and apparently Steve, have been getting when we buy the book.

Originally Trevor mentioned that there was a free update available for those already with the book but I have automatic updates enabled and there's nothing doing there either.

[Elamarna]

That's very strange indeed. Sorry, it didn't help.

I think it is a problem for those who had the old version, I am having exactly the same Issue as Debra.
looks as if the only way to fix it is to delete it from the actual kindle central library, then repurchase. thus paying a second time.


Steve

[Batman]

Thanks Batman. I've done all that. I also uninstalled the Kindle App completely after deleting the old version of the book and installed the latest version of Kindle, bought the book again and still got the old version.
I'm not technically minded enough to know what to do next to get it. I'll have to leave it at that unless Trevor wants to send me the updates himself.

That's very strange indeed. Sorry, it didn't help.

[Geddy2112]

All the best with the new book Trevor!

[Debra A]

Sounds like it's still in your cache. I think a hard delete or cache clearing and download again is how I solve these on my mine. Also update Kindle.

Thanks Batman. I've done all that. I also uninstalled the Kindle App completely after deleting the old version of the book and installed the latest version of Kindle, bought the book again and still got the old version.
I'm not technically minded enough to know what to do next to get it. I'll have to leave it at that unless Trevor wants to send me the updates himself.